1. On site - interprovincial bus can also receive complaints and do it immediately. Call before the line is restored

At the end of January, in the process of suspension due to the epidemic, Beijing bus passenger No. 5 branch worked hard to solve the troubles of citizens and completed the work of handling complaints immediately. 29 orders were sent and the citizens were satisfied.
Since January 26, 2022, the passenger Fifth Branch of Beijing public transport group has received letters from the three northern counties of Hebei Province on suspending the operation of Beijing public transport lines. As of January 28, 20 lines have been affected.
February 7 is the first working day after the Spring Festival, and citizens' demands for the suspension of the epidemic are also increasing. Ms. Dai from Xianghe, Hebei, reported that the inter provincial bus 938 and 823 from Xianghe to Beijing were out of service, and hoped to help verify when the bus would resume operation. Ms. Yan from Yanjiao, Hebei Province reported that the No. 815 express from Yanjiao, Langfang to Langjiayuan, Beijing had been suspended before due to the epidemic. At present, Yanjiao has been unsealed, and the express has not been restored. It is very inconvenient for commuters to go to work. She called to report that she hopes to restore the bus problem as soon as possible.
The branch will handle the complaint immediately after receiving the complaint, and the branch center will classify and summarize the contents of each appeal of citizens and convey them to relevant majors.
The teams and professional departments that received such appeals responded to the citizens' appeals and said that they would make it known to the public as soon as they received the notice of Hebei double track.
After the coordination of all parties, after receiving the news that the eight lines will resume operation on February 11 on the evening of February 9, the operation management department of the branch and the complaint handling sub center will sort out and summarize the epidemic situation orders from February 5 to February 9. On the same day of February 10, the operation management department and the immediate handling sub center jointly formed a secondary handling group with the first, second and fifth fleets to make a secondary reply to the 56 orders sorted out, informing the public that the operation of the eight lines will be officially resumed from the first train on February 11. The Weibo of Beijing public transport group also released the line restoration news at the first time.
Ms. Yan, a citizen, felt a little surprised when she received the call, saying that she didn't expect Kewu branch to pay so much attention to her demands, and she specially called before resuming the line.